Advanced Facilities Management and Operations Excellence (Online)

This course highlights the potential impacts to overall organizational governance as a result of Operations management decisions and actions, and leads delegates through a process of ensuring Operational compliance. It focuses on building effective Performance reporting systems, not only to demonstrate progress and achievement of set key performance indicators, but also to highlight to the wider organization the specific and measurable contribution of the Operations Management function both from financial and quality perspectives.

This course also leads delegates through the key elements of incorporating sustainability within Operations management activities to lessen the impact upon the environment. It includes a diagnostic toolkit to enable delegates to implement their learning and expands to include the concept of “Triple Bottom Line” to objectively measure and ensure People, Planet and Profit are demonstrably aligned with day to day operations.

This course is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.

This course also provides delegates with the key elements to deliver Facilities Management Excellence, from Developing and executing the Facilities Management strategy, through to the effective management of main Contractors and Sub Contractors, plus the associated snagging control and retention process, plus crucially the human aspect of Facilities Management to ensure a productive and motivated Facilities team.

O curso será encerrado com um resumo dos principais pontos de aprendizagem, seguido de um exercício de planejamento de ação com o objetivo de aplicar o conhecimento e as habilidades adquiridas imediatamente após seu retorno ao trabalho. O suporte pós-curso também está disponível em relação à implementação do seu plano de ação, até seis (6) meses após a conclusão do curso. Desempenho

Operations Management impact on Organizational Governance

• Ensuring Compliance
• Continuous improvement techniques

Operations Management Reporting

• Effective Reporting of Operational Performance
• Compreendendo e relatando desempenho financeiro
• Entendendo e relatando a entrega da qualidade

Gerenciamento de operações sustentáveis ​​

• Aspectos ambientais do gerenciamento de operações
• Operations Management Diagnostic Toolkit
• Triple Bottom Line concept and applications

Understanding and Reporting Operations Efficiency

• Cycle time improvements
• Gerenciamento de processos enxutos
• Análise de causa raiz eficaz

Função e contribuição do gerenciamento de instalações para a organização

• Desenvolvendo estratégias de gerenciamento de instalações eficazes
• Aligning Facilities Management Strategy to Organizational Competitive Strategy

Facilities Management Portfolios

• Defining the Facilities Management Portfolio
• Estabelecendo níveis eficazes de atendimento ao cliente
• Estabelecendo os principais indicadores de desempenho

Gerenciamento de instalações - conformidade e governança

• Garantir a conformidade da qualidade
• Ensuring Legal Compliance
• Monitoring, Managing and Reporting Facilities Management Performance

Facilities Management – Use of Industry 4.0 Technologies

• Sistemas de monitoramento remoto
• Utilizando e minerando “Big Data” para melhorar o desempenho da FM
• Uso de análise preditiva

Processo de gerenciamento de instalações - Management do contratante || 296

• Developing and enhancing the “Snagging” Process
• Managing of Contractors and sub-contractors
• Gerenciamento de manutenção

Gerenciamento de riscos de instalações

• Entendendo e gerenciando risco do ciclo de vida
• Gerenciamento de contratos principais de instalações || Gerenciamento
• Managing retention Contractors and Sub-Contractors

Facilities Management Strategy

• Facilities Management Strategy and Execution
• Effective People Management
• Estabelecendo fatores críticos de sucesso

Planejamento de espaço eficaz

• Avaliando os requisitos de espaço atuais e futuros
• Desenvolvendo a estratégia de planejamento espacial
• Communicating the plan to the workforce

Course Review

• Summary and recap of key learning objectives
• Action Planning

Este curso é adequado para:

• Gerentes de operações
• Gerenciadores de instalações
• = Managers | vontade:
• Internal Audit / Governance / Compliance officers.

Upon completion of this course, you will:

• Aprecie e construa a conformidade efetiva da governança no gerenciamento de operações.
• Relatar efetivamente o desempenho da função.
• Create and enhance sustainability within the operations management function.
• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Garanta a conformidade em termos de qualidade e aderência aos padrões legais. Conhecimento e habilidades adquiridas através do curso. Reserve agora para evitar perder! Workshop
• Create, develop and implement Facilities Management Strategy.
• Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
• Effective people management and dynamics.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.