Advanced Management Excellence for Executive Personal Assistants (Online)

The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.

This course is designed to give you a mix of tools and knowledge to be a top performer when working amongst C-Suite Executives.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Comunicação escrita

• Relatório Escrita
• Cartas de negócios, e -mails e memorandos
• Ajuda e modelos de escrita
• Drentando conteúdo on -line, incluindo mídia social ||! Feedback

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Linguagem para um bom feedback
• Diretrizes de feedback

Comunicação em vídeo eficaz

• Entendendo as tecnologias de vídeo
• Luzes, som e câmera
• Ambiente e fundo || 256 == Criando uma aparência profissional || .. 259
• Creating a professional appearance

Introduction to Strategic Thinking

• What is Strategic Thinking?
• The importance of strategy to an organization
• Linking Strategic planning and decision-making
• Different types and characteristics of strategy

Introduction to Leadership

• Leadership vs management
• Classic leadership styles and leadership strategies
• Liderança autêntica
• valores e liderança ética

Introdução à inteligência emocional

• O que é a inteligência emocional (EI)? Consciência
• The nature of intelligence
• Approach to EI
• EI’s “dark side”

Improve your Performance through Self Awareness

• A importância da autoconsciência
• Auto -consciência e desempenho
• Tipos de personalidade - quem sou eu? Secretários

Course Review

• Summary and recap of key learning objectives
• Action Planning

• Executive Secretaries
• Senior Secretaries
• Assistentes executivos
• Assistentes pessoais
• Administradores seniores
• Administradores, secretários e assistentes que desejam levar sua carreira para o próximo nível. desempenho de desempenho.

Upon completion of this course, you will be able to:

• Develop your presentation skill to improve your performance.
• Entenda os elementos-chave para produzir excelentes comunicações escritas. Efetivamente. delegados por curso. Reserve agora para evitar perder!
• Appreciate the importance of being able to give inspiring feedback.
• Understand to importance of strategic thinking in executive decision-making.
• Develop your innate leadership potential and skills.
• Appreciate the role of emotional intelligence in managing people more effectively.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.