Advanced Public Sector Management (Online)

By attending this course, you will explore the role that is required of end-to-end service managers in a public authority. You will:

• Entenda como os serviços públicos contribuem para os objetivos mais amplos da comunidade para melhorar a saúde e o bem-estar do público. Objetivos.
• Be able to successfully lead the whole service and deliver its outcomes.
• Be able to ensure the workforce is making an effective contribution to service delivery.
• Be able to successfully manage public services to achieve service excellence and community objectives.
• Entenda o gerenciamento do orçamento para os gerentes operacionais. O suporte pós-curso também está disponível em relação à implementação do seu plano de ação, até seis (6) meses após a conclusão do curso. Resultados mais amplos
• Be able to make a step-change in service performance.
• Appreciate the role that stakeholders play in defining public service value for money.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

 

Improving Public Health and Wellbeing

• The ‘business case’ for investing in public services
• Defining Public Health and Well-Being
• Exploring how public services help deliver the broader outcomes
• Trabalhando em parceria com outras autoridades públicas

Gerenciando um serviço público de ponta a ponta

• O 'Caso de Negócios' para Investir em Serviços Públicos
• Definição de saúde pública e bem-estar
• Exploring how public services help deliver the broader outcomes
• Working in partnership with other public authorities

Setor público - Gerenciando pessoas

• O 'caso de negócios' para investir em serviços públicos
• Definindo a saúde e o bem-estar do público
• Explorando como os serviços públicos ajudam a fornecer os resultados mais amplos
• Trabalhando em parceria com outras autoridades públicas

Risk Management

• Financial Risks
• People Risks
• Operational Risks

Managing Public Finances

• Budget Management for Operational Managers
• A responsabilidade pública de responsabilidade Imperativa
• Trabalhando com especialistas financeiros como parceiros de entrega
• Aproveitando o máximo de orçamentos alocados e garantindo resiliência financeira

Public Sector – Managing Change

• The need for change rather than incremental improvements
• Making the case for investment in change
• Garantir a continuidade e o desempenho do serviço durante um programa de mudança

Engajamento das partes interessadas do setor público

• Identificando e gerenciando as principais partes interessadas
• How stakeholders define service delivery ‘value for money’
• The ‘tools’ of stakeholder management
• The role of service manager in stakeholder management

Gerenciamento de crise

• A resposta de emergência
• Tomando controle
• Trabalhando em parceria
• Restoring normality

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Upon completion of this course, you will be able to:

• Focus on ensuring that all service elements are fit for purpose in the current and medium term.
• Keep an overview of service delivery.
• Entenda quando e como "intervir" nas operações. Serviços.
• Manage the finances of an end-to-end service.
• Fulfil the role of an excellent service manager.
• Understand the role of service manager within the wider organization.
• Become a trusted ‘custodian’ of essential public services.
• Serviços principais que realmente fazem a diferença para a comunidade. 2025
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.