Quality Management Excellence

By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.

The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.

By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Design for Quality

• Design, innovation and improvement
• Design control and management
• Standards and specifications
• Service sector quality design

Quality Management – the HR Factor

• Pessoas e estrutura organizacional
• Trabalho em equipe para qualidade
• Comunicações para qualidade
• Treinamento para qualidade

Quality Management in the Supply Chain

• Purchasing practice in quality management
• Customer-supplier relationships
• From contract to partnership
• Innovation in the supply chain
• A cadeia de interdependência

Implantação da função de qualidade - House of Quality

• Começando as necessidades do cliente
• O QFD As principais etapas
• Incorporando as necessidades do cliente na definição do produto e do processo |
• Implementação de qfd

Revisão do curso

• Resumo e recapitulação dos principais objetivos de aprendizado
• Planejamento de ação

This course is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Upon completion of this course, you will:

• Appreciate the need to incorporate quality from the design stages.
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.