Operations Strategy and Quality Management Essentials

This course leads delegates through the key elements of excellence within Operations Strategy; understanding and aligning Operations Strategy with the wider external operating environment, Effective communication and engagement with stakeholders and the effective management of time horizons within strategy creation and roll out.

You will also develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Managing the Operational Environment

• Understanding the organizational Operating Environment
• Operations Strategy Creation Toolkit
• Setting effective Operations Strategy KPI’s

Operations Strategy – Managing Time Horizons

• Determinando a escala de tempo de estratégia ideal
• Planejamento de recuperação de desastres
• Desenvolvendo a estrutura de contingência dos negócios

Estratégia de operações - comunicação e entrega e efetividade

• Criando o caso de negócios para seniores | Equipes
• Effective communication and engagement with stakeholders
• Effective handover to Operations Management teams

Estratégia de operações - Uso da Indústria 4.0 Tecnologias

• Sistemas cibernéticos humanos
• A Internet industrial das Coisas (IIOT)
• Predictive Analytics

Understanding Quality

• Management and quality
• The price of quality
• People, processes and systems
• A filosofia total da gestão da qualidade

Liderança da gestão da qualidade

• Liderança A base do TQM
• Funções e responsabilidades de liderança de qualidade
• Gerenciamento de qualidade vs liderança de qualidade || Adoção
• Operational Leadership vs strategic Leadership

The Six-level Model of TQM Adoption

• Nível 1-Não comprometido
• Nível 2-Drifters
• Nível 3-Pushers de ferramentas
• Nível 4-Improventos
• Level 5 – Award-winners
• Level 6 – World-class

Corporate Environmental Quality Management

• Environmental protection
• Sistemas de gerenciamento ambiental
• Melhoria contínua da qualidade ambiental
• Avaliação de gestão ambiental

Revisão do curso

• Resumo e recap os principais objetivos de aprendizado ||. Operações
• Action Planning

This course is suitable for:

• Heads of Operations
• Diretores e gerentes de operações
• Gerentes de projeto
• Chefes de manutenção
• executivos seniores, gerentes, consultores e oficiais que desejam desenvolver um conhecimento completo do gerenciamento da qualidade. Entendimento profundo dos impactos do ambiente operacional externo na criação e implementação da estratégia de operações. Padrões.

Upon completion of this course, you will:

• Develop an in-depth understanding of the impacts of the external operating environment upon Operations strategy creation and implementation.
• Ensure effective engagement with internal stakeholders.
• Effectively handover Operations strategy to the Operations Management team.
• Develop a comprehensive appreciation of the role of quality in successful organizations.
• Understand the importance of leadership in achieving world-class quality standards.
• Avalie os diferentes níveis de qualidade em sua organização. Nov a 21 de novembro de 2025
• Appreciate the skills need to manage environmental.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.