Advanced Management Skills Essentials

This management essentials course will help grow your managerial aptitude and skills through an interactive approach. By attending this course, you’ll learn to identify problems and classify them in priority areas by creating solutions. Then though comparative analysis you will support and construct management processes that will drive productivity and deliver results.

Excel your management skills by improving your competency and effectiveness and motivating your team to succeed and deliver. Develop your interpersonal communication skills and encourage intra-personal self awareness in yourself and others. Learn to supportively influence while managing tasks and issues. Build and strengthen well performing and committed teams.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Defining the Modern Manager

• Who is the Modern Manager
• Codes of Professionalism
• Applied Management Theory
• Championing Policies and Procedures

Effective Delegation

• Configurando tarefas de precisão
• Indicadores de desempenho -chave e SLA's
• fornecendo orientação e instrução claras

Comunicação e habilidades interpessoais MASTERCLASS

• Mastering Body Language
• Tonality and Communication Content
• Semiotics and Semantics

Delivering Empowering Feedback

• Como dar feedback
• Mapeamento de feedback para a carreira
• Manuseio de resistência durante o feedback

Habilidades criativas para solução de problemas

• Criatividade vs inovação
• Problemas para soluções
• Mitos da criatividade
• Lateral Thinking Skills

Coordinating Effective Teams

• Resource Planning Skills
• Team Formations Models
• Troubleshoot Team Issues
• Team construção e criação de confiança

Gerenciamento de conflitos

• LIDADE DE CONFLICitos internos/externos
• RAGE, Resistência e Razão
• Arbitration and Mediation Skills
• The 5-stages of Conflict

Managing Remote Teams

• Tips in Managing Remote Teams
• Melhor prática na tecnologia de reuniões de conferência
• Visibilidade e confiança de equipes remotas. Gerenciamento.

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• High Performance Employees moving into Management.
• Gerentes de nível sênior e médio. Delegação para atender às metas departamentais e de desenvolvimento. Foco. delegados por curso. Reserve agora para evitar perder!
• Team Leaders and Line Managers.
• Heads of Departments

Upon completion of this course, you will be able to:

• Develop a high standard of professional management skills to raise the bar.
• Improve the correct process of delegation in order to meet departmental and development goals.
• Master communication skills to develop empathy, inclusiveness and managerial influence.
• Troubleshoot recurring problems in order to achieve the full potential of departments.
• Align teams with proportionate attention on talent and skill development.
• Resolve conflicts in order to improve workplace relations and job focus.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.