Operations Strategy and Excelência em gestão da qualidade

This course leads delegates through the key elements of excellence within Operations Strategy; understanding and aligning Operations Strategy with the wider external operating environment, Effective communication and engagement with stakeholders and the effective management of time horizons within strategy creation and roll out.

You will also develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme. It will provide you with comprehensive knowledge and skills to develop and deliver an effective Quality Management programme in your organization.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Managing the Operational Environment

• Understanding the organizational Operating Environment
• Operations Strategy Creation Toolkit
• Setting effective Operations Strategy KPI’s

Operations Strategy – Managing Time Horizons

• Understanding the organizational Operating Environment
• Estratégia de operações Criação Toolkit
• Configuração da estratégia de operações eficaz KPI

MANDERAÇÕES DE OPERAÇÕES - Comunicação e comunicação e comunicação || Equipes

• Creating the Business Case for Senior Executives
• Effective communication and engagement with stakeholders
• Effective handover to Operations Management teams

Estratégia de operações - Uso da Indústria 4.0 Tecnologias

• Sistemas cibernéticos humanos
• A Internet Industrial das Coisas (IIOT)
• Analytics preditiva

Compreendendo a qualidade

• Gerenciamento e qualidade | Liderança
• The price of quality
• People, processes and systems
• The Total Quality Management philosophy

Quality Management Leadership

• Liderança A base do TQM
• Funções e responsabilidades de liderança de qualidade
• GANEMENTO DE QUALIDADE VS Liderança de qualidade
• Liderança operacional em liderança vs DriftersLevel 3-Pushers de ferramentas

The Six-level Model of TQM Adoption

• Level 1 – Uncommitted
• Level 2 – DriftersLevel 3 – Tool-pushers
• Nível 4-Impatos
• Nível 5-Vencedores de premiação
• Nível 6-classe mundial

Management Ambiental Management

• Proteção ambiental || Avaliação
• Environmental management systems
• Continuous improvement of environmental quality
• Environmental management assessment

Design para qualidade

• Design, inovação e melhoria
• Controle e gerenciamento do projeto
• Padrões e especificações
• Service sector quality design

Quality Management – the HR Factor

• People and organizational structure
• Teamwork for quality
• Communications for quality
• Treinamento para qualidade

Gerenciamento da qualidade na cadeia de suprimentos

• Prática de compra em gerenciamento de qualidade
• Relacionamentos de fornecimento ao cliente
• From contract to partnership
• Innovation in the supply chain
• The chain of interdependence

Quality Functions Deployment – House of Quality

• Começando as necessidades do cliente
• O QFD As principais etapas
• Incorporando as necessidades do cliente na definição do produto e do processo
• Implementation of QFD

Course Review

• Summary and recap of key learning objectives
• Action Planning

Este curso é adequado para:

• Chefes de operações
• Diretores e gerentes de operações
• Project Managers
• Heads of Maintenance
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Upon completion of this course, you will:

• Develop an in-depth understanding of the impacts of the external operating environment upon Operations strategy creation and implementation.
• Ensure effective engagement with internal stakeholders.
• Effectively handover Operations strategy to the Operations Management team.
• Desenvolva uma apreciação abrangente do papel da qualidade em organizações de sucesso. estágios.
• Understand the importance of leadership in achieving world-class quality standards.
• Evaluate the different levels of quality in your organization.
• Appreciate the skills need to manage environmental.
• Appreciate the need to incorporate quality from the design stages.
• Entenda como as pessoas da sua organização podem fazer ou quebrar suas metas de qualidade. 2025
• Develop the skills needed to partner with your supply chain in achieving quality.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.