Advanced Strategic Quality Management

By attending this course you will get a broad overview of the key elements of quality management. Effective quality management programmes in organizations start with its leadership. This course explains the importance of the leaders role in quality management and will help to develop the skills needed to deliver an effective quality management programme.

You will also be able to identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.

You will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.

O sucesso ou falha do seu programa de gerenciamento da qualidade dependerá amplamente das pessoas da sua organização. Este curso fornecerá as habilidades e conhecimentos de RH necessários para garantir que seu programa de gerenciamento da qualidade seja bem -sucedido. Ajuda você a melhorar o envolvimento com sua cadeia de suprimentos. Este curso descreve o processo de auditoria e apresenta os principais prêmios de qualidade que muitas organizações usam como um meio de auto-audição. O suporte pós-curso também está disponível em relação à implementação do seu plano de ação, até seis (6) meses após a conclusão do curso.

By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.

You will develop your technical Quality Management skills by introducing you to the core tools and techniques.

An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Compreendendo a qualidade

• Gerenciamento e qualidade
• O preço da qualidade
• Pessoas, processos e sistemas
• ALIVERSIDADE PHIONOFIAL DE GERENCIAMENTO DE QUALIDADE || Responsabilidades

Quality Management Leadership

• Leadership The of foundation of TQM
• Quality Leadership roles and responsibilities
• Gerenciamento da qualidade versus liderança de qualidade
• Liderança operacional versus liderança estratégica

O modelo de seis níveis de adoção de TQM

• Nível 1-Nível 1-FERLIFICATIONSTIDADO || .. 252
• Level 2 – Drifters
• Level 3 – Tool-pushers
• Level 4 – Improvers
• Nível 5-Vencedores premiados
• Nível 6-classe mundial

Gerenciamento da qualidade ambiental corporativa

• Proteção ambiental
• = MANEGINE Ambiental Sistemas
• Continuous improvement of environmental quality
• Environmental management assessment

Design for Quality

• Design, innovation and improvement
• Controle e gerenciamento do projeto
• Padrões e especificações
• Design de qualidade do setor de serviço

Gerenciamento da qualidade - o fator de HR

• People and organizational structure
• Teamwork for quality
• Communications for quality
• Training for quality

Quality Management in the Supply Chain

• Prática de compra em gerenciamento da qualidade
• Relacionamentos de fornecedor-cliente
• do contrato à parceria
• Inovação na cadeia de suprimentos
• The chain of interdependence

Quality Function Deployment – House of Quality

• Getting to grips with customer needs
• The QFD the main steps
• Incorporando as necessidades do cliente no produto e na definição do processo
• Implementação de QFD

Ferramentas, sistemas e técnicas de gerenciamento da qualidade

• Basic tools and techniques
• Failure mode, effect and criticality analysis (FMECA)
• Statistical process control (SPC)
• Melhorando o desempenho da manutenção

Auditorias de qualidade, prêmios e implementação

• Auditorias de qualidade
• Malcolm BaldriGe, prêmio Deming e prêmios de qualidade europeia || Revisão
• Implementation of quality management
• The management of change

Course Review

• Resumo e recapitulação dos principais objetivos de aprendizagem
• Planejamento de ação

Este curso é adequado para:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knower of quality management.

Upon completion of this course, you will:

• Develop a comprehensive appreciation of the role of quality in successful organizations.
• Understand the importance of leadership in achieving world-class quality standards.
• Evaluate the different levels of quality in your organization.
• Appreciate the skills need to manage environmental.
• Aprecie a necessidade de incorporar a qualidade nos estágios de design. Auditorias e prêmios de qualidade. 2025
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.
• Appreciate the quality tools and techniques at your disposal.
• Understand how you can reach your quality goals via the use of audits and quality awards.
• Examine the intricacies of applying quality stands in service delivery.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.